Dubai, United Arab Emirates



IT Support Agent with the capacity to quickly learn and synthesize new networking technologies. Focused on resolving user software inquiries across a various platforms seeking to bring outstanding technical knowledge to a company. Skilled at supporting end-user hardware and software inquiries, leadership skills, developing complex solutions, possessing strong creative thinking skills, with high energy and integrity. Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems.Looking to bring a passion for creative solutions and quality customer service to vibrant technical support team


  • Installed software, modified and repaired hardware and resolved technical issues.

  • Managed call flow and responded to technical support needs of customers.

  • Provided base level IT support to non-technical personnel within the business.

  • Create, adjust, and maintain user settings and permissions

  • Manage operations and configuration of network infrastructure, including routers, switches, and Wireless Application Protocol

  • WAP ,CCTV configuration and installation

  • Troubleshoot IT problems and ensure proper IT operation

  • Coordinate with various IT teams to meet SLAs

  • Collaborate with vendors and central IT teams for equipment procurement and issue resolution

  • Face Recognition Attendance System implement

  • Provide support to end users, addressing hardware and software issues via remote and onsite

  • Set up and troubleshoot, desktop computers, printers, scanners, and handheld devices

  • Create and update IT tickets for issue tracking via Helpdesk

  • Researched, troubleshot and resolved complex problems independently.

  • Maintained high departmental standards for quality and productivity metrics.

  • Appropriately documented all transactions and pertinent interactions.

  • Facilitate smooth onboarding and offboarding processes in coordination with HR and central IT departments

  • Created documentation that empowered and enabled user community.

  • Described solutions to customers accurately and persuasively.

  • Enthusiastically participated in job related training.

  • Used ticketing systems to manage and process actions taken.

  • Participated in various incentive programs and contests designed to support achievement of production goals.


Asst.Network Administrator

Master Textile Mill Ltd (Pak)


Master Computer Science

Lahore Garrison University, (PAK)


Bachelor Computer Science


Islamia University Bahawalpur (PAK)

Skilled at Multi Tasking

Friendly Nature

Analytical and Critical Thinker

Leardership Management

Managing Multiple Projects

LAN / WAN Support

Windows / IOS Devices Support

Peripheral Devices Support

Active Directory

CCTV Configuration

Help Desk

ERP / EBS Support

Meeting & Conference Setup

Documentation Expertise

Team Spirit



Window Server Management


HCIA (Security)

Huawei Cloud Computing

VM Ware Home Lab

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