IT SUPPORT SPECIALIST
Dubai, United Arab Emirates
IT Support Agent with the capacity to quickly learn and synthesize new networking technologies. Focused on resolving user software inquiries across a various platforms seeking to bring outstanding technical knowledge to a company. Skilled at supporting end-user hardware and software inquiries, leadership skills, developing complex solutions, possessing strong creative thinking skills, with high energy and integrity. Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems.Looking to bring a passion for creative solutions and quality customer service to vibrant technical support team
Installed software, modified and repaired hardware and resolved technical issues.
Managed call flow and responded to technical support needs of customers.
Provided base level IT support to non-technical personnel within the business.
Create, adjust, and maintain user settings and permissions
Manage operations and configuration of network infrastructure, including routers, switches, and Wireless Application Protocol
WAP ,CCTV configuration and installation
Troubleshoot IT problems and ensure proper IT operation
Coordinate with various IT teams to meet SLAs
Collaborate with vendors and central IT teams for equipment procurement and issue resolution
Face Recognition Attendance System implement
Provide support to end users, addressing hardware and software issues via remote and onsite
Set up and troubleshoot, desktop computers, printers, scanners, and handheld devices
Create and update IT tickets for issue tracking via Helpdesk
Researched, troubleshot and resolved complex problems independently.
Maintained high departmental standards for quality and productivity metrics.
Appropriately documented all transactions and pertinent interactions.
Facilitate smooth onboarding and offboarding processes in coordination with HR and central IT departments
Created documentation that empowered and enabled user community.
Described solutions to customers accurately and persuasively.
Enthusiastically participated in job related training.
Used ticketing systems to manage and process actions taken.
Participated in various incentive programs and contests designed to support achievement of production goals.
Master Textile Mill Ltd (Pak)
Master Computer Science
Lahore Garrison University, (PAK)
Bachelor Computer Science
Islamia University Bahawalpur (PAK)
Skilled at Multi Tasking
Analytical and Critical Thinker
Managing Multiple Projects
LAN / WAN Support
Windows / IOS Devices Support
Peripheral Devices Support
ERP / EBS Support
Meeting & Conference Setup
Window Server Management
Huawei Cloud Computing
VM Ware Home Lab